Account

  • Can I mark a roast as one of my favorites?

    Absolutely! There are two ways to rate your coffee: Coffee History — Found in the table of contents on your account page. Browse all the roasts you've received and hit "Love It" or "Not For Me" to rate each one. Manage Coffee Plan — From your main account page, click into Manage Coffee Plan to s...

  • How can I modify or cancel my order?

    Need to make a change or cancel your order? Please reach out to us as soon as possible — our team moves quickly to get your coffee packed and shipped fresh, so time is of the essence! While we can't always guarantee modifications or cancellations can be made once an order is submitted, we'll alw...

  • How do I redeem my Bean Box credits?

    How do I redeem my Bean Box credits? Bean Box credits can be applied toward new purchases during checkout. To use your credits: Add the coffees you'd like to your cart and proceed to Checkout. On the checkout page, find the Payment / Credits dropdown section. Click the dropdown to expand it. Y...

  • How do I reset my password?

    Forgot your password or just need to get back in? Easy fix! Head to My Account in the top right corner of beanbox.com, and you'll see a sign-in form. Above the email and password fields, click "Send a code to sign in instantly" — we'll email you a one-time code to access your account without need...

  • I didn't set a password when ordering. How can I sign into my account?

    No worries — you don't need a password to sign in! Head to My Account in the top right corner of beanbox.com and click "Send a code to sign in instantly" above the sign-in fields. We'll email you a one-time code to access your account right away. Once you're in, you can set a password anytime un...

  • I don't have an account, how do I make a purchase?

    No account? No problem! An account is automatically created for you when you place your first order — just add your coffee to the cart and check out as normal. After your purchase, you'll receive an email receipt with a link to set up your account password. If you run into any trouble along the ...